Buying a Taylor Morrison Home During Covid Wasn’t Great

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I sell homes for a living. I almost exclusively work with Buyers, so I know what to expect at the Builder’s sales center. Looking back on it, I wish things would’ve been different.

My version of street view!

I signed a contract with a builder to purchase a home two weeks before the Coronavirus hit America. Untimely, for sure.The home I purchased would take about 6 months to build, and it was the only home available with the style I wanted and budget I needed. Homes in this community were  selling very quickly (and still are) because the location is prime. Once the virus hit, I decided to stay the course, but the home purchase process looked different. 

My favorite home builders I always recommend are Ashton Woods, David Weekley, Meritage Homes, and Taylor Morrisson. I love them so much, that I put my money where my mouth is, I bought a Taylor Morrison Home. 

I signed my contract in late February, and was excited to build new, which I had never done before. In April, my sales rep for the builder called me to tell me he had been laid off, and he didn’t know who my point of contact would be. Then, I called Taylor Morrison for my point of contact, which took a few days to get an answer to. This wasn’t handled very well, in my opinion. 

I was placed with a new sales rep and continued the process. Midway through May, my construction manager was replaced with a new point of contact. Let’s call him James. “James” was hard to get a hold of. It took multiple emails to get in contact with him. I never received updates on my home from him. Luckily, I sell homes for a living and generally know what to expect. 

Almost all builders schedule a “New Home Orientation” about a week before closing. This meeting is designed to address any construction errors and educate buyers on how the home functions. These meetings are usually held with the buyer and the Construction Manager. At my meeting, I had a warranty specialist conduct my meeting because James was out of town. Any concerns I had about the home would be sent to James from the warranty specialist. I used a roll of blue tape (always in my car for buyers in moments like these)  to mark areas of concern, like paint touch-ups, crooked outlets and vents, etc.

A week later, I conducted my final walk through on the day of closing.  I noticed my blue tape was gone, but the construction mistakes were not fixed –  the tape had simply been removed with no repair remedies. That’s what sent me over the edge! I like to believe they removed the tape to paint, not because the construction team was lazy. I didn’t meet James until the day of closing at my final walk through. 

Once I moved into the house, I noticed more errors. I typed up a list of items needing to be fixed and gave it to James. Remember, I moved in 3 weeks ago. As I type this, my toilet seat still rocks. My AC handler closet drywall is sitting in the hallway from a repair needed (a story for another post!) and I spotted a hole in my drywall right behind my master bath medicine cabinet. 

Screenshot from my home inspection. I’m glad my inspector caught this!

I’ve spent the better part of the last couple weeks scheduling meetings with the different contractors Taylor Morrison partners with to fix these mistakes. Luckily, the home has a 1 year “everything included” warranty  (like a bumper-to-bumper warranty) which I plan to use exhaustively. 

This is the exact list of items I requested to be repaired after I moved in.

Would I buy another Taylor Morisson home? It depends. I’ve recommended the Taylor Morrison brand in the past because I’ve had good experiences. I also learned first hand the effect a construction manager has on a home’s quality. Not everything depends on the Builder’s name. 

However, I  feel like 40% of my frustrations were due to purchasing during the Covid pandemic. This is an unprecedented time in history, so for that I can give grace. But I won’t excuse the workmanship of my home. I originally planned on purchasing 2 homes in this community, but scaled back once Covid struck. If I do buy another home in this community, I will be sure to stay on top of the construction manager at every stage of the home building process! If you’d like to see more home tours, and follow the Orlando real estate market, be sure to follow us on Instagram at  If you’re looking to purchase a home in the Orlando area, it would be our pleasure to serve you. Get started by sending us an email at

Eric Gross

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